Privacy Policy

This Privacy Policy describes how agam6 ("Company", "we", "us", or "our") collects, uses, stores, protects, and discloses personal information from users ("User", "you", or "your") of the agam6 platform located at https://agam6.cam. This policy applies to all services, features, and functions offered through our website and mobile applications. By accessing or using agam6 services, you acknowledge that you have read, understood, and consent to the data practices described in this Privacy Policy.

1. Information We Collect

1.1 Personal Information Provided by Users

When you register for an agam6 account or use our services, we collect the following categories of personal information that you voluntarily provide:

• Identity Information: Full legal name, date of birth, gender, nationality, and government-issued identification numbers (Indonesian KTP number or passport number).
• Contact Information: Email address, residential address (street address, city, province, postal code), and Indonesian mobile phone number.
• Financial Information: Bank account details including bank name, account holder name, and account number for deposits and withdrawals. We do not store complete credit or debit card numbers.
• Account Credentials: Username, password (stored in encrypted form), and security questions for account access and recovery.
• Verification Documents: Copies of government-issued identification documents (KTP, passport, driver's license) and proof of address documents (utility bills, bank statements) submitted during KYC verification.

1.2 Information Collected Automatically

When you access agam6 services, we automatically collect certain technical and behavioral information, including:

• Device Information: Device type, operating system, browser type and version, screen resolution, device identifiers (IMEI, MAC address), and mobile network information.
• Usage Data: Pages visited, features used, games played, bet history, transaction history, session duration, click patterns, and navigation paths through our platform.
• Location Data: IP address, geolocation data derived from IP address, and GPS coordinates (if you grant location permissions on mobile devices) to verify that you are accessing our services from within permitted jurisdictions.
• Communication Records: Records of your interactions with our customer support team including chat logs, email correspondence, phone call recordings, and support ticket history.

1.3 Cookies and Tracking Technologies

agam6 uses cookies, web beacons, pixel tags, and similar tracking technologies to enhance user experience, analyze platform performance, and deliver personalized content. Cookies are small text files stored on your device that enable us to recognize you on subsequent visits. We use the following types of cookies:

• Essential Cookies: Necessary for platform functionality, session management, security, and fraud prevention. These cookies cannot be disabled without impairing core services.
• Performance Cookies: Collect anonymous usage statistics to help us understand how users interact with our platform and identify areas for improvement.
• Functionality Cookies: Remember your preferences, language settings, and customization choices to provide a personalized experience.
• Marketing Cookies: Track your browsing behavior to deliver relevant promotional offers and advertisements based on your interests and gaming preferences.

2. How We Use Your Information

agam6 uses the personal information we collect for the following legitimate business purposes:

2.1 Account Management and Service Delivery

• Create, maintain, and manage your agam6 account and gaming profile.
• Process your deposits, withdrawals, and financial transactions securely.
• Enable you to place bets, play games, and access all platform features.
• Communicate important account information, transaction confirmations, and service updates.
• Provide customer support and respond to your inquiries, complaints, and feedback.

2.2 Verification and Compliance

• Verify your identity, age (21+ requirement), and residential address to comply with legal and regulatory obligations.
• Conduct Know Your Customer (KYC) and Anti-Money Laundering (AML) checks as required by international gaming standards.
• Detect, prevent, and investigate fraudulent activity, money laundering, bonus abuse, collusion, and other violations of our Terms and Conditions.
• Monitor betting patterns and account behavior to ensure fair play and platform integrity.

2.3 Platform Improvement and Analytics

• Analyze user behavior, preferences, and usage patterns to improve our services, optimize platform performance, and develop new features.
• Conduct market research, customer satisfaction surveys, and usability testing.
• Generate aggregated, anonymized statistical reports for internal business intelligence and strategic planning.

2.4 Marketing and Promotions

• Send you promotional offers, bonus announcements, special events, and personalized recommendations based on your gaming preferences and activity history.
• Display targeted advertisements and marketing content on our platform and through third-party channels.
• Manage your participation in tournaments, loyalty programs, and VIP reward schemes.

2.5 Security and Risk Management

• Protect agam6 and our users from security threats, cyber attacks, unauthorized access, and data breaches.
• Enforce our Terms and Conditions, investigate suspected violations, and take appropriate disciplinary action.
• Comply with legal obligations, court orders, subpoenas, and requests from law enforcement or regulatory authorities.

3. How We Share Your Information

agam6 does not sell, rent, or trade your personal information to third parties for their marketing purposes. However, we may share your information with the following categories of recipients under specific circumstances:

3.1 Service Providers and Business Partners

We engage trusted third-party service providers to perform functions on our behalf, including payment processing, identity verification, fraud detection, customer support, data analytics, and technical infrastructure. These providers have access to your personal information only to the extent necessary to perform their contracted services and are contractually obligated to maintain confidentiality and security.

3.2 Game Providers and Software Suppliers

We share limited information with our game providers (such as Pragmatic Play, Evolution Gaming, Microgaming, NetEnt) to enable you to access their games and participate in progressive jackpots. This information typically includes your username, bet amounts, and game session data.

3.3 Payment Processors and Financial Institutions

To process deposits and withdrawals, we share necessary financial information with Indonesian banks (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Danamon) and certified payment gateways. These institutions process transactions in accordance with their own privacy policies and banking security standards.

3.4 Legal and Regulatory Authorities

We may disclose your personal information to law enforcement agencies, government authorities, regulators, or legal representatives when required by applicable law, court order, subpoena, or regulatory investigation. We may also disclose information to protect our legal rights, enforce our Terms and Conditions, or investigate suspected fraud or illegal activity.

3.5 Business Transfers

In the event of a merger, acquisition, reorganization, bankruptcy, or sale of assets, your personal information may be transferred to the successor entity as part of the business transaction. We will notify you via email or platform announcement before your information is transferred and becomes subject to a different privacy policy.

4. Data Security Measures

agam6 employs industry-standard technical, administrative, and physical security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction:

• Encryption: All data transmitted between your device and our servers is encrypted using SSL/TLS protocols. Sensitive data stored in our databases, including passwords and financial information, is encrypted using advanced encryption algorithms.
• Access Controls: We implement strict role-based access controls to ensure that only authorized personnel with legitimate business need can access personal information. All employees and contractors sign confidentiality agreements.
• Secure Infrastructure: Our servers are hosted in secure data centers with physical security measures including surveillance, access restrictions, and environmental controls. We maintain regular security audits and vulnerability assessments.
• Fraud Detection Systems: We employ sophisticated fraud detection and monitoring systems to identify suspicious activity, unauthorized access attempts, and potential security breaches in real-time.
• Data Backup and Recovery: We maintain regular backups of all data and have disaster recovery procedures in place to ensure business continuity and data integrity.

While we strive to protect your personal information using commercially reasonable security measures, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security, and you transmit information to agam6 at your own risk.

5. Data Retention

agam6 retains your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal and regulatory obligations, resolve disputes, and enforce our agreements. Specific retention periods include:

• Active Accounts: Personal information associated with active accounts is retained for the duration of your relationship with agam6.
• Closed Accounts: After account closure, we retain personal information for a minimum of five years to comply with AML regulations, tax obligations, and potential legal disputes.
• Transaction Records: Financial transaction records, bet history, and payment details are retained for seven years from the date of transaction as required by financial regulations.
• Marketing Communications: If you unsubscribe from marketing emails, we retain your email address in a suppression list to ensure we do not contact you again.

6. Your Privacy Rights

As a User of agam6, you have the following rights regarding your personal information:

6.1 Right to Access

You have the right to request a copy of the personal information we hold about you. You can access most of your information through your account dashboard, or you may contact our support team to request a comprehensive data report.

6.2 Right to Correction

If you believe that any personal information we hold about you is inaccurate, incomplete, or outdated, you have the right to request correction or update. You can modify most information directly in your account settings.

6.3 Right to Deletion

You may request deletion of your personal information, subject to our legal and regulatory obligations to retain certain data. Please note that account deletion is permanent and cannot be reversed.

6.4 Right to Object

You have the right to object to processing of your personal information for marketing purposes. You may opt out of promotional communications at any time by clicking the unsubscribe link in our emails or adjusting your communication preferences in your account settings.

6.5 Right to Data Portability

You have the right to request a copy of your personal information in a structured, commonly used, and machine-readable format for transfer to another service provider.

To exercise any of these rights, please contact our Data Protection team at [email protected]. We will respond to your request within 30 days.

7. International Data Transfers

agam6 operates internationally and may transfer your personal information to servers located outside Indonesia. When we transfer data internationally, we ensure that appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable data protection laws.

8. Children's Privacy

agam6 services are strictly intended for adults aged 21 years and older. We do not knowingly collect personal information from individuals under the age of 21. If we discover that we have inadvertently collected information from a minor, we will delete it immediately. If you believe that a minor has provided us with personal information, please contact us at [email protected].

9. Changes to This Privacy Policy

agam6 reserves the right to modify this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or business operations. Material changes will be communicated to users via email or prominent platform notification at least 14 days before the changes take effect. Your continued use of agam6 services after the effective date of the updated Privacy Policy constitutes acceptance of the changes.

10. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our Data Protection team through the following channels:

• Email: [email protected]
• Subject Line: "Privacy Policy Inquiry"
• Live Chat: Available 24/7 through the agam6 platform
• Response Time: We aim to respond to all privacy inquiries within 72 hours